Q: What is or how do I locate my tracking number?
- For LTL orders shipping with our carriers, an email should have been sent to the email address you provided, that includes all of the pertinent shipping information, including carrier and tracking numbers. If you did not receive that email, please contact our office for tracking.
- For Truck Load and 3rd party LTL shipments, please contact our office for tracking.
- For small packages/parts; please contact our office for tracking
Q: What does it mean when the status of shipment shows in transit/booked?
A: A status of “Booked” means that the BOL has been generated and the shipment is awaiting pick up.
A status of “In Transit” means that the shipment has been transferred to a carrier and is in route to the delivery location. Please keep in mind that it may take a day for the status to be updated from “Booked” to “In Transit.”
Q: The cost of the shipment is not provided on the website, how do I know shipping cost?
A: For new orders please call our office to obtain a freight quote. For existing orders please allow time for your invoice to upload with shipping cost and be sent to you in order to review shipping cost.
Q: Can you give us a freight quote for a specific part to be ordered?
A: Certainly. We just need you to provide us with your name, number, the part needed and the zip code it will be sent to and we will get back to you as we have to set it up in our system. FedEx uses a matrix system, which includes, the weight, diameter of the box, and zip code. Once we have all of this information we can either call you back or email you directly, just indicate your preferred method when you make initial contact.