Q: What are the payment options?
A: In order to establish payment we have a variety of options. If you are looking for a payment plan you can start by filling out a credit application to establish a line of credit. To pay by check allow a 7 business day hold before the order is cleared to be processed by our warehouse. We also accept credit card payments.
Q: I have received an invoice but I already paid for my shipment.
A: If you have already paid for your product(s), at the bottom portion on the right hand side of the invoice received where is states balance due it will read $0.00. In this case, the invoice will act as your receipt no further action is required.
Q: Are you able to provide a copy of an invoice?
A: Yes, please provide invoice number via email to ar@excellenceindustries.com.
Q: Would you happen to have the remaining invoice for a specific PO? If so, can you please send me a copy?
A: This PO is a progress invoice; the remaining parts are pending or on backorder. Our office will invoice the remaining balance(s) once the items have shipped.